Products and services used on this website are subject to acceptance of the terms and conditions listed below.

Delivery and Despatch

We endeavour to dispatch in-stock items the same day for next delivery wherever possible. Most orders are dispatched within 7 to 10 working days of receiving your order, we will notify you of any delay.

If you are not notified of any delay and haven't received your items within 5 days of the despatch period then please notify us immediately.

Delivery charges are applicable at cost price.

Please check your goods for any sign of damage upon delivery. If you feel the goods may be damaged then please write 'DAMAGED' when signing for delivery. Alternatively, ask the delivery driver to wait while you check your goods. If the goods are found to be damaged then do not accept the delivery.

If you believe you have been sent the wrong items then please inform us immediately. If that is the case then we will arrange for collection of the incorrect item and you will be sent a replacement.

Your goods may be despatched to you without prior warning unless we are warned otherwise.

Order Confirmation

After placing your order online you will automatically receive e-mail as confirmation.

Guarantee

Hardware and fittings on our products are covered by a 6 month guarantee and will be replaced if faults were to arise in this time.  Polaris Flight Cases will not take responsibility for damage where there is reason to believe that misuse, neglect or accidental damage has taken place.

Returns

We take care to ensure that the products you receive are to your specifications. However, should you wish to return your order for any other reason than damage please contact us within 7 days of receipt. All returns must first be authorised by us. Authorisation can be received by emailing your reason for return to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We will arrange for collection of goods given authorisation for return. Do not send back goods without authorisation as you may not receive a refund or replacement. Items ordered incorrectly may be returned at customer's cost and refunded but will be subject to a 20% handling charge.